Here are the steps a client can follow in case of grievance or feedback:
1. If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative / consultant from the Research Analyst Department who is your point of contact. You can discuss with him / her, and be rest assured that your complaint will be resolved on best efforts within 7 to 10 working days.
2. You can also email or talk to the representative / consultant via telephone. The contact no. is
3. Alternatively, you can send us a complaint in writing or via email on support@stocksovet.com
4. We will try to resolve your complaint within 7 to 10 working days. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, we will be in touch to provide you with a full response to your complaint.
5. If you are not still not satisfied with the response or the handling of your complaint by our representative / consultant, you can approach and write an email to Mr Arham Aqbani, Director at support@stocksovet.com with complete details. Mr Arham will get in touch with you at the earliest and try to resolve your complaint as soon as possible.
6. If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator – The Securities and Exchange Board of India (SEBI).
SEBI has launched a centralized web based complaints redress system ‘SCORES’.
The link to the platform is https://scores.gov.in/scores/complaintRegister.html#
7. If your complaint is not resolved on SCORES portal, you can start the dispute resolution process through the ODR Portal. The link for the platform is https://smartodr.in/login.
SEBI HEAD OFFICE
Address: Plot No. C4, G Block , Band-Kurla Complex, Bandra (East) , Mumbai-40005, Maharashtra
Tel: +91-22-26449000/40459000
Fax: +91-22-26449019-22/40459019-22
Toll Free Investor helpline: 1800 22 7575
SEBI LOCAL OFFICE
Address: Plot No. C-7, G Block, Bandra Kurla Complex, Bandra (East), Mumbai-400051, Maharashtra.
Tel: 91-22-26449000/40459000
Details of Designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
---|---|---|---|---|---|
Customer Care | Sameer Sheikh | plot number 59, Survey number 250, Juna Kamthee road, Om Sai nagar, Swami vivekanand nagar, Kalamna nagpur 440026 | 9970913770 | support@stocksovet.com | Mon-Sat 9:00 Am-6:00 Pm |
Head of Customer Care | Sameer Sheikh | plot number 59, Survey number 250, Juna Kamthee road, New Om Sai nagar, Swami vivekanand nagar, Kalamna nagpur 440026 | 9970913770 | support@stocksovet.com | Mon-Sat 9:00 Am-6:00 Pm |
Compliance Officer | Mohammad Arham Aqbani | plot number 59, Survey number 250, Juna Kamthee road, New Om Sai nagar, Swami vivekanand nagar, Kalamna nagpur 440026 | 9970370070 | stocksovetresearch@gmail.com | Mon-Sat 9:00 Am-6:00 Pm |
CEO | |||||
Principal Officer | Mohammad Arham Aqbani | plot number 59, Survey number 250, Juna Kamthee road, New Om Sai nagar, Swami vivekanand nagar, Kalamna nagpur 440026 | 9970370070 | stocksovetresearch@gmail.com | Mon-Sat 9:00 Am-6:00 Pm |